Privacy Policy

1. Introduction

17271841 Canada Inc. ("Company," "we," "us," or "our") operates HelloInbox. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using HelloInbox, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

• Account information: Name, email address, password, and company name
• Payment information: Billing address and payment details (processed by Stripe)
• Email content: Test emails you send through our platform for analysis
• Domain information: Domains you add for DMARC monitoring
• Email lists: Email addresses you upload for verification
• Communications: Messages you send to our support team

Information Collected Automatically

• Usage data: Features used, tests performed, and service interactions
• Device information: Browser type, operating system, and IP address
• Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use your information to:

• Provide and improve the Service
• Process payments and manage subscriptions
• Analyze email deliverability and provide recommendations
• Send service-related communications
• Respond to support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. AI and Data Processing

Our AI assistant uses your queries to provide personalized deliverability advice. We may use anonymized, aggregated data to improve our AI models.

Email content submitted for testing is processed to provide analysis and recommendations. We do not use your email content to train AI models or share it with third parties.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Companies that help us operate the Service (payment processing, hosting, analytics)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

Third-Party Services

We use the following third-party services:

• Stripe: Payment processing
• Anthropic Claude / Google Gemini: AI-powered analysis and recommendations
• Google Postmaster Tools: Deliverability data (with your authorization)

6. Data Retention

We retain your data as long as your account is active or as needed to provide the Service. After account deletion:

• Account data is deleted within 30 days
• Email test results are deleted within 30 days
• Email lists submitted for verification are deleted immediately after processing
• DMARC reports are retained for 12 months, then deleted
• Billing records are retained as required by law

7. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Regular security assessments
• Access controls and authentication

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of marketing communications
• Withdraw consent

To exercise these rights, contact us using the information below.

9. Cookies

We use cookies to:

• Keep you signed in
• Remember your preferences
• Understand how you use the Service

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

10. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

11. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy and updating the "Last updated" date.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at: